DataVox Company Profile

Business Communication Systems

DataVox has the ability to offer its customers customized solutions that fit their business needs. Through our alliance partnerships with Cisco, Avaya, and Toshiba, we have access to the latest state-of-the art technology depending on your business requirements. Once we have assessed the business goals our customer's organizations are trying to achieve, we investigate hardware options to fit those needs. Our goal is to deliver a system that is customized to your business and will grow with your organization.

 

System Integration

In today's dynamic environment, technology infrastructure has many different components. Each of these components must work in conjunction with the other. DataVox engineers are not only trained in one aspect of communication systems, but also are well-versed in understanding the intricacies and necessities of integrating each component of your system. We ensure our engineers are trained and primed in the latest technologies and how they work together through our rigorous certification process.

 

Structured Cabling

DataVox’s cabling solutions encompass all communication applications, including voice, video and data.
Cabling projects are managed by an experienced project manager whose primary responsibility is to ensure that installations are completed on time and meet industry standards.

Computer Telephony Software Development

Interra Software, a division of DataVox, is proud to have developed an award-winning list of proprietary CTI products, which have become an essential part of our custom solution based business. INterra Software has an established Software Development Team and a wealth of sophisticated development tools that enable us to stay at the forefront of technology. Our suite of CTI products include:

Virtual Assistant - Virtual Assistant is an advanced communications tool designed to increase your overall productivity and accessibility. This innovative desktop application not only simplifies complicated telephone operations, but also enhances and extends switch functionality.

vConsole - INterra vConsole is an integration of Virtual Assistant and Operator Assistant designed to present maximum information for call management. Quick access to valuable information and communication tools gives attendants the necessities they require for the greatest efficiency.

Call Recorder - INterra Call Recorder is a stand-alone client application that enables voice recording using a telephone and a PC with a soundcard. Call Recorder consists of client software and a handset adapter that works with virtually any standard telephone.

Silent Message - Silent Message is an advanced form of second call notification. It is designed to inform you of the call, who is calling, and then allows you to quickly advise how the call should be handled.

Operator Assistant - Designed to enhance those Operator Console's that do not support "busy lamp fields," which is the industry terminology used to define "knowing when a co-worker is on the telephone or not."

Preview Dialer - INterra's Preview Dialer is a software application that combines Caller ID with your Computer Telephony enabled system and ties into your Personal Information Manager (compatible databases include GoldMine and ACT) to greatly increase your individual productivity.

With much attention and dedication, the INterra Software Team has truly developed some of the most robust and feature rich products on the market.

 

IP Telephony

Many companies are hearing about the value and benefits of IP Telephony technology. The most important component when considering this technology is to choose a partner who will help you realize the benefits from IP Telephony implementation. By assessing your needs and critical success factors, we can determine if IP Telephony is the right fit for your business.

We specialize in IP Telephony products that not only encompass the phone system, but voice mail and also all catalyst switches. Currently we have five engineers that are on the Cisco IP Telephony team available to service you. However, with our large voice technical force of over 40 engineers, we are able to overlap when required and provide you the best possible service.

Data Networking

DataVox's primary focus is on the design and deployment of high-performance IP data communications networks for our customers. Our network engineers use hardware and software to create local area or wide area networks with the performance, scalability, reliability that meet the needs of the customer. Components of this practice are:

Internet Backbone Design

Network Infrastructure Design

Data Center Architecture

Remote Access

Wireless LAN Design

Customer Care Center

There are several innovative approaches that have made DataVox successful. Most importantly is the staff. DataVox's support staff consists of teams of extraordinary people who care for all of our customer's needs. Our philosophy is to hire quality people in order to deliver quality services.

 

DataVox's Sales and Business Development teams work closely together. The Business Development staff works diligently to acquire leads and schedule qualified appointments for the sales team members. This allows our sales team to spend more time at prospective customer sites and concentrate on their individual needs to deliver the best customer solution possible. In order to represent a DataVox product, a sales team member must first be technically certified on the product. This ensures correct product representation. DataVox is dedicated to understanding your application and designing a system to specifically fit your needs, not just supplying hardware.

 

Since customer satisfaction is imperative to DataVox, our Client Relations staff strives to meet any additional needs our existing customers may encounter. Client Relations does an impeccable job of keeping DataVox in touch with our customers' needs and providing proper resolution to those needs. They also encourage our customers to share recommendations that will assist us in providing continual quality customer service with a personal touch.

 

Our installation teams consist of a Project Manager, who assumes complete responsibility for the project; a Project Coordinator, who trains new system users and is responsible for programming system features; an Installation Coordinator, who coordinates all aspects of the install; and a group of certified technicians, who actually install the system hardware. This team approach ensures that our clients receive the best service possible and are familiar with their team members.

 

We remain a service-oriented company, committed to delivering quality products and service. DataVox's Customer Service Department is divided into two teams. Our Customer Service and Remote teams guarantee your service issues are favorably resolved in an efficient manner. The Adds, Moves and Changes (AMC) team works diligently to help you coordinate hardware changes due to expansions, relocations, or upgrades to your system.

 

 

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